Effective Date: 03/01/2026 · Last Updated: 04/02/2026 · Governing Law: State of Wyoming, United States
By accessing or using HoneycombHQ ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service and all incorporated documents, including our Privacy Policy and Messaging Compliance Addendum. If you do not agree, you may not use our services.
These Terms apply to all users, including visitors, customers, sub-account holders, white-label clients, and contributors of content.
HoneycombHQ provides digital tools, automation systems, CRM and marketing software, messaging services (including SMS/A2P messaging), white-label agency solutions, and related business resources.
We reserve the right to modify, suspend, or discontinue any service at any time without notice.
You agree to:
You are responsible for all activity under your account, including activity by any sub-accounts or end users you create or manage.
If you operate as an agency or reseller using HoneycombHQ:
You agree to indemnify HoneycombHQ against any claims arising from the actions of your sub-account users or clients.
By providing your phone number, you consent to receive communications from HoneycombHQ by Clogenta Inc, including SMS, email, and automated messages.
TCPA Compliance: If you use HoneycombHQ to send SMS or automated messages to third parties, YOU are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable federal, state, and local laws governing electronic communications. This includes obtaining proper written consent from your contacts before sending any automated messages.
One-to-One Consent: Per FCC 2024 rules, consent must be obtained on a one-to-one basis. Blanket partner marketing opt-ins shared across multiple brands or affiliates are no longer valid. Each brand must obtain its own independent consent from each subscriber.
Consent Revocation: Per the FCC's April 11, 2025 rules, consumers may revoke SMS consent using any reasonable common-language request, not just the word STOP. You must honor all revocations within ten (10) business days. A single opt-out confirmation message may be sent within five (5) minutes of receiving the revocation. No further marketing messages may be sent after that confirmation.
Quiet Hours: You may not send SMS messages before 8:00 AM or after 9:00 PM in the recipient's local time zone. This applies to all message types including marketing, transactional, and automated sequences.
A2P 10DLC: All users sending A2P messages through the platform must comply with the HoneycombHQ Messaging Compliance Addendum, incorporated into these Terms by reference. This includes brand and campaign registration with The Campaign Registry (TCR), compliant opt-in collection, and adherence to all carrier policies.
We are not responsible for carrier delays, delivery failures, campaign filtering, or messages not received due to third-party limitations or your failure to maintain compliant registrations.
If you access HoneycombHQ services via API, you agree not to:
API access may be modified, rate-limited, or revoked at any time without notice. HoneycombHQ is not liable for damages resulting from API unavailability or structural changes.
HoneycombHQ and Clogenta Inc retain all rights, title, and interest in and to the platform, software, technology, branding, and all related intellectual property. Nothing in these Terms grants you ownership of any platform IP.
You may not copy, modify, distribute, sell, lease, or reverse engineer any part of the platform or its source code.
All trademarks, service marks, logos, and trade names associated with HoneycombHQ are the property of Clogenta Inc or their respective owners.
Your use of HoneycombHQ is also governed by our Privacy Policy, incorporated into these Terms by reference. By using our services, you acknowledge that you have read and understood our Privacy Policy, available at https://www.honeycombhq.com/privacy.
You are responsible for ensuring the lawful collection, processing, and use of any personal data you input into the platform, including data belonging to your clients and contacts. We act as a data processor for information you input on your behalf. You are the data controller and are responsible for having a lawful basis for processing that data.
If you are a California resident, you have the right to know what personal information we collect, request deletion, opt out of the sale of your personal information, and non-discrimination for exercising your rights. To submit a request, contact us at [email protected].
If you are located in the European Economic Area, you have rights under the GDPR including access, rectification, erasure, restriction of processing, data portability, and the right to object. To exercise these rights, contact us at [email protected]. We will respond within 30 days.
We do not guarantee the accuracy, completeness, or currency of information provided on the platform. Any reliance on such information is at your own risk.
We may modify or discontinue services, features, or pricing at any time without notice or liability.
Our services may include access to third-party tools, integrations, and links. These are provided "as is." We are not responsible for third-party services, content, privacy practices, or data handling. Your use of any third-party service is subject to that service's own terms and privacy policy.
If you submit content, feedback, or suggestions to the platform:
We are not responsible for user-generated content or the accuracy of data entered into the platform by users or their clients.
You may not use the service to:
Violations may result in immediate termination of access without refund.
You may not use the platform to send messages containing content prohibited by carriers under the SHAFT-C framework:
Also prohibited: phishing or smishing, loan solicitations without proper registration, pyramid scheme promotions, impersonation of any person, brand, or government entity, and any content that violates applicable law.
Violations of SHAFT-C prohibitions may result in immediate suspension of your messaging capabilities by carriers. HoneycombHQ is not liable for carrier-imposed suspensions resulting from prohibited content in your messages. See the Messaging Compliance Addendum for complete requirements.
The Services rely on third-party platforms, infrastructure, and integrations. You acknowledge that we do not control all underlying systems, service performance may be impacted by third parties, and data transmission is not guaranteed to be secure or error-free.
We are not liable for data loss or corruption, messaging failures or delays, system outages, third-party platform failures, or events beyond our reasonable control. You are solely responsible for maintaining independent backups of all your data.
Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free performance.
To the fullest extent permitted by law, HoneycombHQ and Clogenta Inc shall not be liable for indirect, incidental, special, or consequential damages, including loss of data, loss of revenue or profits, or business interruption.
Our total aggregate liability to you shall not exceed the fees paid by you to HoneycombHQ in the three (3) months immediately preceding the claim.
Please read this section carefully. It affects your legal rights.
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Class Action Waiver: YOU AND HONEYCOMBHQ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.
You agree to indemnify, defend, and hold harmless HoneycombHQ and Clogenta Inc, their officers, directors, employees, and agents from any claims, damages, liabilities, or expenses (including reasonable attorneys' fees) arising from:
We reserve the right to correct errors, inaccuracies, or omissions on the platform at any time without notice.
We may suspend or terminate your access at any time, at our discretion, with or without notice, for violation of these Terms or any other reason.
Upon termination:
Accounts, sub-accounts, and associated data may not be transferred, assigned, or sold to a third party without prior written consent from HoneycombHQ. Any attempted transfer without consent is void and may result in immediate account termination.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable. All remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and Messaging Compliance Addendum, constitute the entire agreement between you and HoneycombHQ regarding your use of the Services and supersede all prior agreements or understandings.
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.
Any legal action or proceeding not subject to arbitration under Section 19 shall be brought exclusively in the state or federal courts located in Wyoming. You consent to personal jurisdiction in such courts.
We may update these Terms at any time. When we make material changes, we will make reasonable efforts to notify you. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, pandemics, cyber incidents, infrastructure failures, government actions, or third-party service interruptions.
You are solely responsible for maintaining independent backups of all data stored on the platform, including contacts, customer information, automation configurations, and business records. The Company does not guarantee data retention and shall not be responsible for any loss of data.
We make no guarantees regarding business outcomes, including leads generated, revenue earned, or platform performance. Results vary based on user actions, industry conditions, and external factors outside our control.
All information provided through the platform is for general business purposes only and does not constitute legal, financial, tax, or professional advice. You should consult qualified professionals before making business or legal decisions.
All fees are due in advance. By providing a payment method, you authorize us to charge all applicable fees. Invoices are issued at the start of each billing cycle. You are responsible for ensuring your payment information remains current and accurate.
Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date. You are responsible for canceling before renewal to avoid being charged. No partial refunds are provided for unused time remaining in a billing period.
Due to the digital nature of our products and services — including access to software, automation systems, and educational materials — all sales are final. No refunds, returns, or exchanges will be provided once access to the Services has been granted.
In limited circumstances, and at the sole discretion of HoneycombHQ by Clogenta Inc, a refund or account credit may be issued. Refund requests must be submitted within 48 hours of initial purchase and prior to meaningful use of the platform. Nothing in this section limits any rights you may have under applicable law.
We may suspend or restrict access to services for non-payment or failed payment attempts. You remain responsible for all outstanding balances. We reserve the right to pursue collection of unpaid amounts through available legal means.
We may update pricing at any time. We will provide reasonable advance notice of price changes. Updated pricing applies to future billing cycles.
If you believe a charge is incorrect, you must contact us at [email protected] within 30 days of the charge before initiating a chargeback. Initiating a chargeback without first attempting resolution with us may result in immediate account termination. We reserve the right to recover all amounts owed, including chargeback fees and associated costs.
You may not use the platform to:
For complete messaging-specific acceptable use requirements, refer to the HoneycombHQ Messaging Compliance Addendum.
We may suspend or terminate accounts for violations of these Terms, the Messaging Compliance Addendum, or our Acceptable Use Policy, at our sole discretion. No refunds will be issued upon termination for cause. We reserve the right to report violations to applicable regulatory or law enforcement authorities.
You are solely responsible for ensuring your use of the platform complies with all applicable laws and regulations, including SMS and telecommunications laws, data privacy regulations, A2P 10DLC carrier requirements, and marketing laws. HoneycombHQ provides tools to assist with compliance but does not guarantee compliance on your behalf and is not liable for your compliance failures.
The following documents are incorporated into these Terms by reference and form part of the complete agreement between you and HoneycombHQ:
In the event of a conflict between these Terms and any incorporated document, these Terms shall control unless the incorporated document expressly states otherwise.
For any questions, concerns, or notices regarding these Terms, please contact us:
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