Privacy Policy — HoneycombHQ
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Privacy Policy

Effective Date: 03/01/2026  ·  Last Updated: 04/02/2026  ·  Governing Law: State of Wyoming, United States

1. Overview

HoneycombHQ by Clogenta Inc ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect personal information through our website, services, platforms, and any related applications.

By accessing or using our services, you consent to the terms of this Privacy Policy. This Policy is incorporated by reference into our Terms of Service. If you do not agree with this Policy, please do not use our services.

2. Information We Collect

(a) Information You Provide

  • Name, email address, and phone number
  • Billing and business information
  • Account credentials and profile details
  • Any information submitted through forms, registrations, or communications with us

(b) Transaction Information

  • Purchase details and billing history
  • Payment data processed through third-party providers (we do not store full payment card details)

(c) Automatically Collected Information

  • IP address and approximate location
  • Browser type, device type, and operating system
  • Pages visited, time spent, and usage activity
  • Cookies, pixel tags, and similar tracking technologies

(d) Sub-Account and Client Data

If you are an agency or reseller using HoneycombHQ to manage sub-accounts, you may input data about your own clients and contacts into the platform. You are solely responsible for the lawful collection and processing of that data. We process such data on your behalf as a data processor.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our services
  • Process transactions and manage your account
  • Send service-related communications such as account updates, system notifications, and support messages
  • Send marketing communications, promotions, or service-related information (where you have consented)
  • Improve platform performance, features, and user experience
  • Comply with legal obligations
  • Detect and prevent fraud, abuse, or security incidents

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects without your knowledge and consent.

4. SMS and A2P Messaging

By providing your phone number, you consent to receive SMS communications from HoneycombHQ by Clogenta Inc.

  • Message frequency may vary
  • Message and data rates may apply
  • You may opt out at any time by replying STOP

We do not sell or share SMS opt-in data with third parties for marketing purposes. SMS opt-in data is used solely for communication and service delivery.

If you use our platform to send SMS messages to your own contacts, you are responsible for obtaining proper prior express written consent from those contacts in accordance with applicable law, including the TCPA. See our Messaging Compliance Addendum for full requirements.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, pixel tags, and similar technologies to:

  • Maintain your session and preferences
  • Improve user experience and platform performance
  • Analyze site usage and traffic patterns
  • Support advertising and retargeting (where applicable)

You may disable cookies through your browser settings, though some features may not function properly as a result. By continuing to use our services with cookies enabled, you consent to our use of cookies as described in this Policy.

6. Sharing of Information

We may share your information with:

  • Trusted service providers who assist in operating our platform (e.g., hosting providers, payment processors, SMS/email delivery platforms, analytics tools)
  • Business partners necessary to deliver specific services you have requested
  • Legal authorities if required by law, court order, or to protect our legal rights
  • Successor entities in the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties. When we share data with service providers, we require them to process it only as directed by us and in accordance with appropriate data protection standards.

7. Third-Party Services and Links

Our services may include links to or integrations with third-party platforms (such as CRM tools, payment gateways, and communication services). We are not responsible for the privacy practices or content of those third-party services.

We encourage you to review the privacy policies of any third-party services you access through our platform.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse.

However, no method of data transmission or storage over the internet is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials.

9. Data Breach Notification (Wyoming § 40-12-501 et seq.)

This section reflects our obligations under Wyoming Statutes §§ 40-12-501 through 40-12-502 (the "Wyoming Data Breach Notification Act") and applies to all personal identifying information we hold about Wyoming residents.

9.1 Breach Definition

A "breach of the security of the data system" means the unauthorized acquisition of computerized data that materially compromises the security, confidentiality, or integrity of personal identifying information we maintain, and that causes or is reasonably believed to cause loss or injury to a Wyoming resident. Good-faith acquisition of personal information by an employee or agent acting within the scope of their duties does not constitute a breach, provided the information is not used or further disclosed without authorization.

9.2 Investigation Requirement

Upon becoming aware of a potential breach, we will promptly conduct a good-faith, reasonable investigation to determine whether personal identifying information has been or is reasonably likely to be misused. Notification will be provided only if the investigation determines that misuse has occurred or is reasonably likely to occur.

9.3 Timing of Notification

If notification is required, we will provide notice as soon as possible and without unreasonable delay, consistent with: (a) any measures necessary to determine the scope of the breach and restore the integrity of the data system; and (b) the legitimate needs of law enforcement as described in Section 9.6 below.

9.4 Who We Notify

We will notify: (a) all affected Wyoming residents whose personal identifying information was or is reasonably believed to have been acquired without authorization; and (b) for breaches affecting a large number of residents where direct notice is not practicable, major statewide media outlets, with a toll-free number through which individuals may determine whether their information was involved.

9.5 Required Content of Notice

All breach notifications will be clear and conspicuous and will include, at a minimum:

  • A toll-free telephone number you may use to contact us or our agent, from which you may also obtain the toll-free numbers and mailing addresses for major credit reporting agencies
  • The types of personal identifying information that were, or are reasonably believed to have been, subject to the breach
  • A general description of the breach incident
  • The approximate date of the breach, if reasonably determinable at the time of notice
  • A general description of the actions we have taken or are taking to protect the system from further breaches
  • Advice directing you to remain vigilant by reviewing account statements and monitoring your credit reports
  • Whether notification was delayed as a result of a law enforcement investigation, if that information is reasonably determinable at the time of notice

9.6 Law Enforcement Delay

Notification may be delayed if a law enforcement agency determines in writing that providing notice would seriously impede a criminal investigation. Once law enforcement determines that notification will not compromise the investigation, we will provide notice without further unnecessary delay.

9.7 Method of Notification

Notification will be provided by one or more of the following methods: (a) written notice to your last known mailing address; (b) electronic notice to your email address on file; or (c) substitute notice, where direct notice is not reasonably possible due to cost exceeding $10,000 (Wyoming-based operations), the affected class exceeding 10,000 persons, or insufficient contact information. Substitute notice may consist of email notice, conspicuous posting on our website, and notification to major statewide media.

9.8 Third-Party Data Processors

If we maintain personal identifying information on behalf of another business entity and discover a breach affecting that data, we will disclose the breach to that entity as soon as practicable so that required notifications can be made. We and the business entity will coordinate to ensure only a single notice is provided per breach event.

9.9 Enforcement

Compliance with Wyoming § 40-12-502 is enforced by the Wyoming Attorney General, who may bring actions in law or equity to ensure compliance and recover damages. There is no private right of action under Wyoming's data breach notification statute.

9.10 Users Outside Wyoming

The requirements in Sections 9.1 through 9.9 apply specifically to personal identifying information of Wyoming residents. If you are located in another U.S. state or territory, or outside the United States, the following general provisions apply:

  • We will notify you of any breach of your personal information in accordance with the applicable breach notification law of your state, country, or jurisdiction
  • For residents of states with specific breach notification statutes (including but not limited to California, Texas, Florida, New York, and Illinois), we will comply with those states' respective notification timing and content requirements
  • For users in the European Economic Area, we will notify the relevant supervisory authority within 72 hours of becoming aware of a breach where feasible, and will notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms, in accordance with GDPR Articles 33 and 34
  • For users in the United Kingdom, we will comply with the UK GDPR and ICO notification requirements
  • In all cases, notification will be made in the most expedient time reasonably possible and will include, at minimum, a description of the nature of the breach, the categories of data affected, our contact information, and the likely consequences of and measures taken to address the breach

We will not delay notification to non-Wyoming users simply because the breach may not trigger Wyoming's specific statutory requirements. Our commitment is to notify all affected individuals promptly and transparently regardless of their location.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, including:

  • Active account data: retained for the duration of your account plus 3 years after closure
  • Transaction and billing records: retained for 7 years to comply with tax and financial regulations
  • Communications and message logs: retained for 2 years
  • SMS consent records: retained for a minimum of 4 years per A2P compliance requirements
  • Legal hold data: retained as required by applicable law or ongoing legal proceedings

Upon expiration of the applicable retention period, your data will be securely deleted or anonymized.

11. Data Transfers

HoneycombHQ is based in the United States. If you access our services from outside the United States, your personal information may be transferred to and processed in the United States or other countries where our service providers operate.

For users in the European Economic Area (EEA), such transfers are conducted under appropriate safeguards such as Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms under the GDPR. By using our services, you acknowledge and consent to this transfer.

12. Your Privacy Rights

General Rights (All Users)

You may request access to your personal information, correction of inaccurate or incomplete data, deletion of your personal data (subject to legal retention requirements), and opt out of marketing communications at any time. To exercise these rights, contact us at [email protected]. We will respond within 30 days.

California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, or sell
  • Request deletion of your personal information
  • Opt out of the sale or sharing of your personal information
  • Non-discrimination for exercising your CCPA rights
  • Correct inaccurate personal information we hold about you

Do Not Sell or Share My Personal Information: We do not sell your personal information. If you wish to opt out of any sharing that may be considered a "sale" under California law, contact us at [email protected]. To submit a CCPA request, contact us at [email protected]. We will respond within 45 days, with an option to extend by an additional 45 days where necessary.

European / EEA Users (GDPR)

If you are located in the European Economic Area, you have the following rights under the GDPR:

  • Right of access: obtain a copy of your personal data
  • Right to rectification: correct inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing based on legitimate interests
  • Right not to be subject to automated decision-making
  • Right to lodge a complaint with your local supervisory authority

Legal Basis for Processing: We process your data on the following legal bases: (a) performance of a contract; (b) your consent for marketing communications; (c) compliance with legal obligations; and (d) legitimate interests for security, fraud prevention, and platform improvement.

To exercise your GDPR rights, contact us at [email protected]. We will respond within 30 days.

13. Data Loss and Technical Limitations

You acknowledge that data transmission and storage involve inherent risks, including system outages, errors, or third-party platform disruptions. To the fullest extent permitted by law, HoneycombHQ and Clogenta Inc shall not be liable for any loss, corruption, or unauthorized access to data beyond our reasonable control.

14. User Responsibility

You are responsible for maintaining the confidentiality of your account credentials and ensuring the security of your login information. We are not responsible for unauthorized access to your account resulting from your failure to safeguard your credentials.

15. Children's Privacy

Our services are not directed to individuals under the age of 13 (or 16 in certain EEA countries). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information promptly.

If you believe we have inadvertently collected information from a child, please contact us at [email protected].

16. Changes to This Policy

We may update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this Policy and make reasonable efforts to notify you via email or in-platform notice. Continued use of our services after changes constitutes your acceptance of the updated Policy.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

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